Help Center

The Answers You Need

Are there any benefits for first-time customers?

First time buyers benefit tremendously from purchasing a reconditioned or new hot tub or swim spa from us.  Not only will they get a top quality reconditioned  hot tub at a fraction of what a new tub costs but they will receive a wealth of information regarding hot tub ownership.  Everything from A to Z will be discussed, even down to if you wear a suit in your hot tub make sure you only wash by hand to eliminate suds in your tub.

Payment Policy

On our reconditioned inventory we do allow customers to put down a deposit to hold a specific spa for them for up to 3 days to make sure it is the right spa for them. The deposit is refundable within 3 days if you change your mind.  
 

New hot tubs or swim spas require payment in full at the time of purchase if the spa is in stock.  If the spa has to be ordered a non-refundable deposit of 25% of the purchase price is required.
All sales are final once payment is made, and no refunds will be authorized.

Return Policy

All sales are final.  No Refunds
Reconditioned/Consignment spas are sold in "as-is" condition with a limited warranty.  Any items that are covered under the warranty will be addressed during the warranty period.

New hot tub orders can be cancelled prior to the order being placed; however, no refund or returns are allowed once the product has been ordered.
 

If extenuating circumstances exist, and purchasing the spa is no longer an option, we can sell your spa for you on consignment; however, you will receive 20% less than you paid and there is no guarantee how quickly your spa will sell. 

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Refunds/Consignment Payment

If a refund is authorized, or if you tub has sold on consignment it must go through our accounting department and can take 45 - 60  days for you to receive your check.  

Why am I required to provide a credit card to book an appointment?